We do not accept returns due to user error such as an undeliverable address, incorrect selection of sizes, designs, colors, etc.

Please keep in mind that there will be around 3% – 5% packages will get shipments problems such as broken during shipment, wrong items sent, lost by post office.

In case of issues listed above, please kindly send pictures of the item showing the damage and label of the item along with a clear description of the problem and contact our customer support teams with full evidence, we will strive the best to make it right. As soon as evidence verified by us, Reshipment can be arranged within 24 hours.

Any claims must be submitted within 60 days since the fulfillment cost is paid and the order is fulfilled. We won't resolve any claim of order that is over 60 days.

Our return policy is based on the philosophy that we would only process return on issues that is because of us. Basically, we will replace an item if there’s an issue with it if the issue is because of us. In such cases, replacing the item or refunding the exact amount of the cost for that order is the only resolution we would act. According to our Limitation of Liability terms, We would not be liable for any direct, indirect, incidental, special, consequential or exemplary damages.

PLEASE BE AWARE:
A slight COLOR AND SIZE VARIATION may occur due to the printing and manufacturing process of our product. For example, colors may appear brighter or darker depending on the characteristics of the screen or device you are viewing from. Shirts may be 1 to 2 inches shorter/longer or wider/smaller than the advertised size chart.

2. Refund Policy

In case of damaged replacement items, we offer you a full refund.

For USA orders, if 45 business days since the time the order is fulfilled and fulfillment cost is paid but the order is not delivered because of Deity District, you may request a 100% cost refund for that order.

For WW orders, if 60 business days since the time the order is fulfilled and fulfillment cost is paid but the order is not delivered because of Deity District, you may request a 100% cost refund for that order.

Any claims must be submitted within 60 days since the fulfillment cost is paid and the order is fulfilled. We won't resolve any claim of order that is over 60 days.

3. Frequent cases in return and refund

Below are how we generally handle frequent issues with fulfilling and shipping order. How we handle these case may still varies depend on how serious the case is, and after we have collected all the .
This is NOT how we always act for every request. Actual solution may differs for each case.

Shipping wrong item: Wewill replace the item.

Damaged item: When our items are processed, it’s always intact and got no damage. However, there are many cases that the Custom Control will tear the shipment to check for its content, or there may be damages during transportation. It’s hard to check whose responsibility it is. In most cases, we will replace the item if the damage can be clearly seen. Customer must also send the proof of damage and the photo of the packaging label so we can inspect further.

Actual product is smaller than announced size: If the actual product is more than 2 inches

shorter/longer/wider/smaller than the announced size chart, we will replace the item.

Missing Item: If the order includes 2 or more items but the package the buyer received contains less than the actual order quantity, in most cases, Deity District will immediately send the missing item to the buyer. If buyer requests a refund for the order, we will send a partial refund for the missing item, and the shipping cost (if applicable).

If the provided order lacks some information (street, address, customer name, phone number, zip code) and there is a problem with the end result because of that (late shipment, item kept at eCommerce center, item kept at post office, item return, etc), In this case Deity District is not responsible because it is due to a buyer error.

If the shirt/item doesn’t fit because the customer ordered the wrong size (they didn’t check the size chart, they thought the size would fit because they usually use that same size from many other merchandisers, or for any similar reasons), It is the buyer's responsibility to assume the error.

We recommend that you consult the size chart before placing any order.

How To Properly Provide Evidence for Return and Refund

When a buyer raises a Return/Refund claim, the following are very important and essential for the proper investigation of your return and refund requests.

- Full unboxing video record of the item/s showing and/or describing the issues (wrong, incomplete/missing, damaged,... product) upon receipt.

- Photo of the product being measured using a measuring tool (from one end to the other) if the product’s size is wrong. [Required for wrong sizes]

- A detailed explanation/description of the problem will help the investigation reach a strong and definitive decision.

A readable waybill should clearly show the following indicators:

• Last Mile Tracking Number [Required]
• Order ID or No.
• Buyer’s name
• Buyer’s address
• Non-faded and scannable barcodes