By making a purchase through our website, the customer acknowledges and agrees to be legally bound by the terms, conditions, and policies set forth herein. This includes, but is not limited to, our policies regarding cancellations, refunds, replacements, shipping, and user responsibility. Placing an order constitutes a formal agreement between the buyer and Deity District, establishing a binding contract under which both parties assume specific commitments. These policies are designed to protect the integrity of our made-to-order production model, ensure fairness for both the customer and the company, and clearly define the rights and obligations governing all transactions. We strongly recommend that all users read this document in its entirety before placing an order, as lack of awareness of these policies does not exempt the customer from compliance. If you do not agree with any of the terms set forth herein, we encourage you to refrain from completing a purchase. Once a payment has been made, it will be understood that the user has read, understood, and fully accepted our terms and conditions.
It is the sole responsibility of the customer to ensure that all information provided at the time of purchase is accurate, complete, and verified. This includes, but is not limited to, full name, shipping address, product selections (sizes, colors, designs), and payment details. Deity District is not responsible for errors, delays, losses, or inconveniences resulting from incorrect or incomplete information provided by the user. Once an order is entered into our system, our production relies strictly on the data supplied and no manual corrections will be made unless the customer formally requests such changes in a timely manner before production begins. Mistakes regarding size, incorrectly written addresses, wrong design or color selection, or any other customer-originated error do not qualify as grounds for refunds, replacements, or modifications once the order has been processed. For this reason, we urge our customers to thoroughly review their order before confirming payment and to carefully verify all entered information. Ensuring order accuracy is a shared responsibility, and taking a few minutes to confirm the details will prevent setbacks and ensure a smooth, satisfactory experience.
These policies have been established in accordance with Deity District’s current operational model, which is based on an artisanal, made-to-order production system with no stocked inventory. All conditions, limitations, and procedures described herein are designed to align with this specific business structure, which involves a high degree of customization, planning, and immediate use of resources upon receipt of an order. However, as a company in constant growth and evolution, we reserve the right to update, modify, or adjust any provisions described herein at any time and without prior notice. This may be due to changes in our internal processes, supply chain, vendors, applicable regulations, market conditions, or strategic decisions aimed at improving the customer experience or ensuring business sustainability. Any modification will become effective immediately upon publication on our website, and compliance will be mandatory for all purchases made from that date onward. Therefore, we recommend that our customers review this section periodically to stay informed of any possible updates. Continued use of our site and placement of orders after policy changes have been made implies full acceptance of such modifications by the user. Our commitment is to continue providing transparency, quality, and accountability, adapting when necessary, but always within a clear and professional framework.
It is the sole responsibility of the user to stay adequately informed about the terms, conditions, and policies governing purchases and transactions carried out through Deity District’s website. Since our business model may be updated or modified according to our operational, logistical, legal, or strategic needs, it is the customer’s duty to periodically review this section to ensure they are aware of the latest version. Lack of knowledge of any modifications does not exempt the user from compliance, as all purchases made subsequent to an update will be deemed accepted under the new terms in force at the time of the transaction. The responsibility to regularly consult our policies rests entirely with the buyer, who, by continuing to use our site or making a purchase, tacitly indicates full agreement with the current conditions, regardless of whether they have reviewed the latest updates. We strongly recommend that, especially before finalizing a new purchase, customers dedicate the necessary time to read this section carefully, as each transaction constitutes a contractual agreement governed by the terms in force at that time. This principle of self-responsibility is essential to ensure a transparent, fair, and professional relationship between the customer and Deity District.
At Deity District, we deeply value our customers’ experience and work with complete dedication to offer you unique pieces, handcrafted to high-quality standards. Due to the personalized, made-to-order nature of our garments, we have established the following Refunds, Cancellations and Replacements Policy, which aims to balance transparency, responsibility, and customer satisfaction.
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1. Order Cancellation Policy
Orders placed on our website can only be cancelled if the request is made within the allowed timeframe and before the order enters the production phase.
How to request a cancellation?
• Go to the email address used for your purchase.
• Locate the confirmation email for the specific order you wish to cancel. If you cannot find the order confirmation, please check your spam folder.
• Once you have located the order confirmation, look for the option to cancel the order within the email. Click on the link provided, which will direct you to a page where you can cancel the order.
• If the order has not yet entered production, you will see a button to submit a cancellation request. Click the button to formally request the cancellation of your order.
IMPORTANT NOTE:
CANCELLATIONS CAN ONLY BE PROCESSED THROUGH THE LINK PROVIDED IN THE ORDER CONFIRMATION.
Important Conditions:
• Once an order has entered production, it is no longer eligible for cancellation and the cancellation button will automatically disappear.
• Deity District garments are not mass-produced or stored as inventory. Each piece is made to order and shipped directly from our workshop, which involves individualized artisanal production.
• Due to this made-to-order system, once the production process has begun, orders cannot be stopped or modified.
Approved Cancellations:
• If you request cancellation before your order enters production, the cancellation will be processed immediately and you will receive a refund to your original payment method without further justification.
Due to the artisanal and personalized nature of our garments, each piece enters an exclusive, carefully managed production process from the moment the order is confirmed in our system. Once production has begun, material, human, and logistical resources are immediately allocated, including fabric, printing, labor, quality control, and administrative management. These costs are irreversible, which means that once production has started, the order can no longer be cancelled or refunded. Our garments are not mass-produced nor stored as inventory available for other orders; each item is created individually for the customer who requested it, and cannot be reused or resold. For this reason, we regard the production phase as a definitive commitment on the part of our company, and any attempt to cancel afterward is unfeasible. We appreciate your understanding of the value and dedication invested in each piece and remind you that cancellations are only possible during the initial processing stage, before any physical work begins on the garment.
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2. Replacements Policy
We are committed to excellence in every detail and stand fully behind the quality of our craftsmanship. Nevertheless, in exceptional cases, errors or issues may arise. For this reason, we offer replacements exclusively in the following scenarios:
Valid cases for requesting a replacement:
• The product exhibits visible manufacturing defects.
• The print quality is deficient or does not meet the promised standard.
• The product received does not match the design, size, or color displayed on our website at the time of purchase.
Procedure for requesting a replacement:
Send an email to admin@deitydistrict.com.
Include the following information in your message:
o Order number.
o Clear photographs of the received product, showing any damage, defect, or visible error.
o Image of the product label (if applicable).
o A brief description of the issue encountered.
Our customer service team will carefully review your request. Once the evidence is verified and the issue is confirmed to be attributable to our production, we will proceed to ship a replacement free of charge, as soon as possible.
Important Considerations:
• We do not accept replacements for customer-originated errors such as:
o Incorrect selection of size, color, design, or other order details.
• Replacements will not be processed for products that have been washed, worn, or altered in any way.
• Products must be in their original condition, with no signs of use or damage, to be eligible for a replacement.
• Replacing the item will be the sole remedy when an error attributable to us is confirmed. No refunds will be issued in these cases.
Our policies are based on the principle that we only process product replacements for errors attributable to us. We do not process replacements for errors attributable to the customer. This includes, but is not limited to, incorrect selection of size, color, design, model, shipping address, or any other information provided during the purchase process. We do not maintain inventory to facilitate exchanges, nor do we have capacity to repurpose already produced items. Once an order is confirmed and sent to production according to the information provided by the user, that information is considered final and binding. The responsibility for carefully verifying all order details rests solely with the buyer, who must ensure each selection is correct before confirming the transaction. Requests for replacements due to the garment being too large or too small, choosing a different color than expected, or any other oversight or misjudgment during the selection process will not be accepted. These situations do not qualify as defects or production errors and, therefore, do not constitute valid grounds for a free replacement. Our team is available to answer any questions prior to purchase, and we provide visual resources and detailed size guides to assist in making the right choice; however, the proper use of this information is also the user’s responsibility. We strongly emphasize the importance of carefully reviewing every detail before finalizing an order, as customer errors cannot be corrected or compensated through a replacement once the garment has been processed or delivered.
At Deity District, we work diligently to ensure that every order is processed, produced, and delivered efficiently and accurately. However, the correct execution of these processes depends greatly on the accuracy of the information provided by the customer at the time of purchase. Therefore, we clarify that we are not responsible for losses, delays, returns, communication failures, or other inconveniences resulting from incorrect, incomplete, or false information entered by the user. This includes, but is not limited to, mistakes in the delivery address (such as wrong house number, street name, city, postal code, or country), non-existent addresses, missing recipient name, omission of relevant delivery information, or the use of an incorrect, inactive, or inaccessible email address. When the customer provides an incorrect or incomplete address and the package cannot be delivered, the responsibility for the lost order will rest entirely with the buyer, with no right to a refund or free reshipment. The same applies in cases where mistyped email addresses prevent the receipt of order confirmations, shipping notifications, updates, or responses from our customer service team. Our automated system processes orders exactly as entered, without manual validation of personal information. Therefore, it is essential that the customer carefully reviews all information before completing their purchase. We recommend verifying, before confirming payment, that both the email address and the delivery address are complete, current, and correctly written. Any correction attempts afterward can only be considered if the order has not been shipped or entered production and must be requested immediately through our official channels. Once the order has been processed or dispatched with the incorrect information provided, Deity District is not responsible for its recovery, reshipment, or replacement.
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3. Late or Missing Refunds (if applicable)
If you have requested a refund and have not yet received it, we recommend taking the following steps before contacting our team:
Check your bank account again to confirm the refund has not yet been credited.
Contact your credit card issuer, as refunds may take several business days to process, depending on your bank or provider’s internal policies.
Consult with your bank to determine whether the amount is on hold or in the process of being credited.
If, after completing all the above steps, you still have not received your refund, please contact us at admin@deitydistrict.com so we can assist you in resolving the situation.
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4. Sale or Discounted Items
Unfortunately, items purchased on promotion or sale are not eligible for refunds. Only regularly priced items may be considered for return or replacement under the conditions described above.
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5. Product Exchanges (if applicable)
Deity District does not offer exchanges for size, color, or other attributes selected incorrectly. Items will only be replaced if they have defects or errors attributable to our production. If you require the same item as a replacement, the customer must:
• Contact our customer service team.
• Provide all required information as outlined in the Replacements section.
If the request is approved, the corresponding return address will be provided, and the shipment of the replacement product will be coordinated.
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6. Regarding Handcrafted Variations in Garments
We would like you to understand and appreciate that each Deity District garment is handcrafted with meticulous attention to detail. As a result, slight variations in the final measurements of each garment compared to the size chart published on our website may occur.
• A difference of 1 to 3 centimeters in the final dimensions of the garment is completely normal.
• These slight variations do not constitute defects and are not valid grounds for returns, as they are an inherent part of the handmade production process.
We believe this level of uniqueness is what gives our pieces their authentic artisanal value. Each garment carries the unique mark of a careful, human process, not an industrial one.
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7. Damaged, Lost, or Logistically Problematic Shipments
Between 3% and 5% of packages may experience issues during transport, such as:
• Visible damage to the package or contents.
• Incorrect products inside the package.
• Total loss by the postal service.
In such cases, you may also contact us at admin@deitydistrict.com with the necessary evidence (photos, problem description, tracking number, etc.). Our team will investigate the incident and offer a prompt solution, which may include reshipping the affected product at no additional cost to you.
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